Terms of service

By accessing or purchasing from Deluxe Hairs by Temmy, you agree to the following terms:

1. General Conditions

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse service to anyone at any time.

2. Product Information

We aim to display product descriptions, lengths, textures, and images accurately. Slight variations may occur due to lighting, screen resolution, or individual perception.

3. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order if fraud, unauthorized activity, or suspicious behaviour is suspected.

4. Pricing & Payments

All prices are listed in the selected currency at checkout. Full payment is required before order processing begins. Prices may be updated without prior notice.

5. Processing & Shipping

Orders require processing time before dispatch. Once dispatched and tracking details are provided, delivery timelines and parcel handling are the responsibility of the courier service. Deluxe Hairs by Temmy is not liable for delays caused by courier services, customs, incorrect addresses, weather conditions, or circumstances beyond our control.

6. Returns & Refunds

All returns and refunds are governed by our Refund Policy. By placing an order, you acknowledge that you have read and agreed to our refund terms.

7. Disputes & Complaints

Customers agree to contact Deluxe Hairs by Temmy directly to resolve concerns before initiating a chargeback, bank dispute, or third-party complaint. We must be given reasonable opportunity to investigate and resolve the matter. We reserve the right to submit order confirmation, tracking details, proof of delivery, and communication records to dispute fraudulent or unjustified claims. Fraudulent disputes may result in refusal of future service.

8. Respectful Communication & Refusal of Service

Abusive, threatening, defamatory, or disrespectful behaviour during enquiries or complaints will not be tolerated. We reserve the right to refuse service, cancel orders, and decline future transactions with customers who engage in inappropriate conduct.

9. Limitation of Liability

Deluxe Hairs by Temmy shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our website constitutes acceptance of any changes.